What if my product is out of stock?

You'll pay the response cost but not the product reimbursement if you launched a trial project

If your product is not available for purchase when our agent visits the store, these visits will still count towards the number of shoppers for the project. You'll be charged for the cost of the response, however, since the agent won't make a purchase you will not be charged for product reimbursement.

We ensure that our agents are compensated for their time. Since they did take the time to travel to the store and attempt to purchase the product we still will compensate them for their time.